Basement Trolls or Helpful Heroes? Improving the Image of Your Awareness Team

Let's face it, we've all experienced the frustration of being stuck in customer service hell, waiting for hours on end to get the help we need. But what happens when employees seek cybersecurity help and guidance, only to be met with an information black hole? Is your security team seen as a group of trolls in the basement, unapproachable and unhelpful? It's time to change that perception.

In this session, Sunette Runhaar, Insider Threat Awareness Lead at Uber, will explore the often-overlooked topic of employee experience in security awareness programs. She will delve into how internal processes can either help or hinder an organization's security culture, and share insights on how to build trust between the security team and the workforce.